Cambium Group
Apply

Terms of service

Last updated September 24, 2026

Effective date: September 24, 2026

These Terms of Service (“Terms”) are an agreement between Cambium Group LLC, an Ohio limited liability company (“Cambium Group”, “we”, “us”), and the business that uses our services (“Customer”, “you”). They govern our websites, the Cambium platform, the Cambium app for Shopify, and all related services and deliverables (the “Services”).

By accepting these Terms, installing the Cambium app, or using the Services, you agree to them. If you accept for a business, you confirm that you have authority to bind it. The Services are for business use only; they are not for consumers.

1. Order of documents

These Terms, any order form or statement of work (“Order”), and our Data Processing Agreement (“DPA”) form the whole agreement. If they conflict, this order applies: the Order, then the DPA (for personal data), then these Terms. Terms on a Customer purchase order or other form do not apply.

2. The Services

The Cambium platform connects to accounts you authorize, such as Shopify, advertising platforms, and analytics tools, and produces analytics, reports, monitoring, and recommendations about your business. We may change, improve, or remove features. We will not materially reduce the core Services during a paid term without notice.

Our websites. If you use cambiumgroup.co or our other websites without an Order, these Terms govern that use, and “Services” means the websites. Nothing on our websites is an offer to provide services. An engagement starts only under a signed Order.

Applications and calls. Applying or booking a call does not create a client relationship. We review applications at our discretion and may decline any application without giving a reason. What you submit must be accurate and yours to share.

Case studies and results. Case studies, findings, and figures on our websites describe specific past engagements, anonymized where stated, or are examples. They do not promise any result for your business. Past results do not guarantee future results.

Third-party names. Third-party names and marks on our websites belong to their owners. Their use describes the team’s past work and does not mean endorsement.

Beta and AI features. Features we mark as beta, preview, or AI-generated are provided for evaluation and may change or stop at any time.

3. Your responsibilities

You will:

  • connect only accounts that you own or have authority to connect, and have every notice, consent, and legal basis needed for us to process that data, including the data of your customers;
  • keep your privacy notice to your customers accurate about your use of the Cambium platform, including any conversion matching you turn on, and give the notices, consents, and opt-out choices it requires;
  • keep your account credentials secure and tell us at once of any unauthorized use;
  • give us accurate information, such as targets, costs, and margins, when you want us to use it; and
  • comply with all laws and with the terms of each connected platform.

You are responsible for all activity under your account.

4. Restrictions

You will not, and will not let anyone else:

  • copy, modify, resell, sublicense, or make the Services available to third parties, except your authorized users;
  • reverse engineer, decompile, or try to find the source code, models, or methods of the Services, except where law expressly allows it;
  • use the Services to build a competing product, or benchmark them for publication without our written consent;
  • scrape the Services, access them by automated means other than the interfaces we provide, or bypass their security or usage limits;
  • upload or connect unlawful content, malware, or data that you do not have the right to share; or
  • use the Services in violation of law or of any connected platform’s terms.

We may suspend access at once to stop a violation or to protect the Services, other customers, or third parties.

5. Data

Your data. You own the data you connect or give us (“Customer Data”). You grant us a worldwide, non-exclusive license to host, copy, process, and display Customer Data to provide, secure, support, and improve the Services, and as the DPA allows. The DPA governs personal data in Customer Data.

Aggregated data. We may create and use de-identified, aggregated data that does not identify you, any person, or any other customer, to operate, analyze, and improve our services.

Third-party platforms. Connected platforms are provided by third parties under their own terms. We are not responsible for their availability, their data, their changes to their APIs or terms, or their acts or omissions. A platform may limit or end our access, and some features may then stop working.

6. Fees and payment

You will pay the fees in your Order. Unless the Order says otherwise, fees are billed in advance, are due within 30 days of invoice, and are non-refundable. Fees do not include taxes; you pay all taxes other than taxes on our net income. Late amounts may bear interest at the lower of 1.5% per month or the highest rate the law allows. We may suspend the Services for undisputed amounts that are more than 15 days overdue, after notice.

7. Intellectual property

Cambium Group and its licensors own the Services and everything in them: software, models, methods, patterns, templates, benchmarks, and documentation, including all improvements. You receive a limited, non-exclusive, non-transferable right to use the Services and deliverables for your internal business purposes during the term. If you give us feedback, we may use it without restriction or payment.

8. Confidentiality

Each party will protect the other’s non-public information with at least reasonable care, and use it only to perform under these Terms. This does not cover information that is public, already known, lawfully received from others, or independently developed. A party may disclose information when law requires it, after notice to the other party where the law allows.

9. Analytics, recommendations, and AI output

The Services produce analyses, estimates, and recommendations from data that may be incomplete, delayed, or inaccurate, including data from connected platforms. Some output is generated with AI and may contain errors. We state known data limits and confidence where our methods provide them, but we do not warrant that any output is complete or correct. Output is for information only. It is not financial, investment, accounting, legal, or tax advice. You decide what to do with it, and you are responsible for your business decisions and their results.

10. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”. CAMBIUM GROUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE. CAMBIUM GROUP DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY RESULT, REVENUE, OR SAVINGS WILL BE ACHIEVED.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR SAVINGS, LOSS OF DATA OR GOODWILL, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY; AND
  • CAMBIUM GROUP’S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID CAMBIUM GROUP FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM, OR US $100 IF YOU PAID NOTHING.

These limits apply to every theory of liability, including contract, tort, negligence, strict liability, and statute, and even if a remedy fails of its essential purpose. They do not limit your payment obligations or your obligations under section 12.

12. Indemnification

You will defend, indemnify, and hold harmless Cambium Group and its members, managers, personnel, and agents from all claims, losses, damages, fines, and costs, including reasonable attorneys’ fees, that arise from: (a) Customer Data, including a claim that you lacked the right, notice, or consent to share it; (b) your use of the Services or of any output in breach of these Terms or of law; or (c) your breach of a connected platform’s terms. Cambium Group will give you prompt notice of the claim and reasonable cooperation, at your expense.

13. Term, suspension, and termination

These Terms apply while you use the Services. Each Order sets its own term. Either party may terminate an Order for the other’s material breach that is not cured within 30 days of written notice. We may suspend or terminate the Services at once if required by law or by a connected platform, or to prevent harm. On termination, your right to use the Services ends, you pay all fees due, and we delete Customer Data as the DPA states. Sections that by their nature should survive, including 5 to 12 and 14 to 16, survive.

14. Disputes

Governing law. These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-law rules.

Arbitration. Any dispute arising from or related to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, in the State of Ohio. Judgment on the award may be entered in any court with jurisdiction. Either party may bring an individual claim in small-claims court, or seek injunctive relief in court to protect its intellectual property or confidential information.

No class actions; no jury. Each party brings claims only in its individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

Time limit. Any claim must be brought within one year after it arises, where the law allows this limit.

15. General

  • Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate, or in connection with a merger, reorganization, change of entity, or sale of all or part of our business, without consent.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of connected platforms or cloud providers.
  • Independent parties. The parties are independent contractors.
  • Notices. We send notices to the email on your account. You send notices to contact@cambiumgroup.co.
  • Export and sanctions. You will not use the Services in violation of U.S. export or sanctions laws.
  • Publicity. Neither party uses the other’s name or logo without consent.
  • Severability and waiver. If a provision is unenforceable, it is limited to the minimum extent needed, and the rest remains in effect. A failure to enforce is not a waiver.
  • Entire agreement. These Terms, the Orders, and the DPA are the entire agreement on their subject.

16. Changes to these Terms

We may update these Terms. We will post the new version with a new effective date and, for material changes, notify you by email or in the platform at least 30 days before they take effect, unless a law or a connected platform requires a sooner change. If you continue to use the Services after the changes take effect, you accept them. If you do not accept them, you may stop using the Services before they take effect.

17. Contact

Cambium Group LLC, an Ohio limited liability company. Email: contact@cambiumgroup.co.